What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Custom Domains with Jotform: This is not working.

    Asked by Chase Holden on February 17, 2012 at 07:47 PM

    This is not working. I get an error from Cloudflare's Name servers are not set up correctly.

     

    Also, does this CNAME alias work with secure forms (https)?



    This is a re-post of a comment on How to use Custom Domains with Jotform

    name custom domain cname custom name custom website
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    JotForm Support

    Answered by Mike_T on February 17, 2012 at 08:06 PM

    This is not working. I get an error from Cloudflare's Name servers are not set up correctly.

    I have forwarded this issue to our developers.

    We will get back to you as soon as possible.

    Also, does this CNAME alias work with secure forms (https)?

    Unfortunately, https URL will show certificate warning due to not matching host name. However, some solution may be available in the future.

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    Answered by felipe_sasa on February 17, 2012 at 10:03 PM

    I am having the same problem:

    DNS Resolution Error

    You've requested a page on a website (forms.pahrodf.org) that is on the CloudFlare network. Unfortunately, CloudFlare is currently unable to resolve your requested domain (forms.pahrodf.org). There are two potential causes of this:

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    JotForm Founder

    Answered by aytekin on February 18, 2012 at 02:46 AM

    Sorry, we have fixed the issue now. Please try it in couple of hours. 

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    Answered by felipe_sasa on February 18, 2012 at 06:01 AM

    Thanks!!! Its working now.

     

    Very impressive turn around time you guys!!! 

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    Answered by Chase Holden on February 18, 2012 at 01:43 PM

    Thank you!! You guys are great!

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    Answered by duadmin on October 25, 2012 at 07:23 PM

    I implemented the CNAME for form.mydomain.com -> form.jotform.us

    I changed the code for my popup form to point to http://form.mydomain.com/form/123123123123

    I get this error:

    DNS Resolution Error

    You've requested a page on a website (form.........com) that is on the CloudFlare network. Unfortunately, CloudFlare is currently unable to resolve your requested domain (form.........com). There are two potential causes of this:

    Most likely: if the owner just signed up for CloudFlare it can take a few minutes for the website's information to be distributed to our global network. Check back in about 5 minutes and the site should be up and running and enjoying all the benefits of CloudFlare.

    Less likely: something is wrong with this site's configuration. Usually this happens when accounts have been signed up with a partner organization (e.g., a hosting provider) and the provider's DNS fails.

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    JotForm Support

    Answered by Mike_T on October 25, 2012 at 08:16 PM

    @Duadmin,

    Please point form.yourdomain.com to custom.jotform2.com

    DNS record:

    form.yourdomain.com CNAME custom.jotform2.com

    If that does not work too, we will forward the problem to our Technicians.

    I have also marked your separate thread as private, so you can share the domain name with us.

    Thank you.

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    Answered by bto09 on July 03, 2015 at 06:38 PM

    Hi, 

     

    Does CNAME now work with secure (https) forms?

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    JotForm Support

    Answered by jonathan on July 03, 2015 at 06:56 PM

    @ bto09

    We will provide response to your question here http://www.jotform.com/answers/602930

    Thanks.