Not getting email notifications sent to us

  • apgg
    Asked on February 16, 2016 at 10:14 PM

    None of the form results are being sent to us. They should be coming to customerservice@s4g.com. Please advise.

    Page URL: http://s4g.com
  • Welvin Support Team Lead
    Replied on February 17, 2016 at 7:20 AM

    That is because your email address has been added to our bounce list:

    Result: 

    customerservice@s4g.com is IN Remove the bounce list 

    Reason(s) : smtp; 554 4.4.7 Message expired: unable to deliver in 840 minutes.<452  Domain size limit exceeded>

    I've fixed this for you, but we recommend checking this guide to prevent the issue from happening again:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    The whitelisting part is important.