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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not getting email notifications sent to us

    Asked by apgg on February 16, 2016 at 10:14 PM

    None of the form results are being sent to us. They should be coming to customerservice@s4g.com. Please advise.

    Page URL:

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    JotForm Support

    Answered by Welvin on February 17, 2016 at 07:20 AM

    That is because your email address has been added to our bounce list:


    customerservice@s4g.com is IN Remove the bounce list 

    Reason(s) : smtp; 554 4.4.7 Message expired: unable to deliver in 840 minutes.<452  Domain size limit exceeded>

    I've fixed this for you, but we recommend checking this guide to prevent the issue from happening again:


    The whitelisting part is important.