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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    Not getting email notifications sent to us

    Asked by apgg on February 16, 2016 at 10:14 PM

    None of the form results are being sent to us. They should be coming to customerservice@s4g.com. Please advise.

    Page URL:
    http://s4g.com

    email notifications email
  • Profile Image
    JotForm Support

    Answered by Welvin on February 17, 2016 at 07:20 AM

    That is because your email address has been added to our bounce list:

    Result: 

    customerservice@s4g.com is IN Remove the bounce list 

    Reason(s) : smtp; 554 4.4.7 Message expired: unable to deliver in 840 minutes.<452  Domain size limit exceeded>

    I've fixed this for you, but we recommend checking this guide to prevent the issue from happening again:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    The whitelisting part is important.