What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I need help creating a custom PDF

    Asked by positiveweighing on February 17, 2016 at 05:47 AM

    Do you provide a service whereby you can create a custom PDF from one of our forms? 

    Page URL:
    https://form.jotformeu.com/60404662623349

    custom PDF i need help creating a
  • Profile Image
    JotForm Support

    Answered by Kiran on February 17, 2016 at 10:23 AM

    Do you mean to create a custom PDF form? If so, unfortunately, we are not offering any custom PDF forms service. A fillable PDF form can be generated using JotForms in your account from More options after selecting the form.

    Please go through the guide below that can provide you with more information on Fillable PDF forms.

    https://www.jotform.com/help/312-Fillable-PDF-Everything-you-need-to-know-about-JotFrom-fillable-PDF-creator

    Hope this information helps! 

  • Profile Image

    Answered by positiveweighing on February 17, 2016 at 11:04 AM

    HI - Not really - I just want to know why my form will not save??? I have spent hours designing this template and it wont save. Thanks.

  • Profile Image

    Answered by positiveweighing on February 17, 2016 at 11:57 AM

    Please Please can you help me and tell me why my Customised PDF is not saving?

  • Profile Image
    JotForm Support

    Answered by Kiran on February 17, 2016 at 01:45 PM

    I've tried making some changes to the PDF submission report of the cloned version of your JotForm and I was not able to replicate the issue at my end.

    I've cleared the form caches from my end to see if that helps. Please try making some changes and save the PDF report using a different browser. Please make sure that you are having an active session of your JotForm account before you save the report. Also, please check if there are any error reported in the browser console (Press F12 key while the page is open and then click on Console tab to see the errors). If there are any errors displayed, please provide us with the screenshot of the error so that we can further investigate the issue.

    Please get back to us if the issue still persists. We will be happy to assist you further.