Email Validator is giving a "Error: Invalid Code"

  • IWDmagazine
    Asked on February 17, 2016 at 8:11 AM

    When I copy and past the code on my sony experia I am getting an error code even though the code is correct.

    Can you suggest a remedy for this please.

     

  • beril JotForm UI Developer
    Replied on February 17, 2016 at 11:13 AM

    I've cloned and tested your form. I am not able reproduced the same issue that you're having.

    Email Validator is giving a Error: Invalid Code  Image 1 Screenshot 30

    It might be occurs due to copy the code with space after : sign.

    Email Validator is giving a Error: Invalid Code  Image 2 Screenshot 41

    Can you test it again and let us know the result?

    We will wait for your response.

  • IWDmagazine
    Replied on February 17, 2016 at 12:33 PM

    Did you try it on an android phone?

    It only appears to be happening on a phone. It works fine on iphone but on a sony xperia it doesn’t work. On my Mac and PC it seems to work ok.

    I have very carefully pasted and also typed the code with great care to the same effect

    I have had many customers stating the same thing.



    Also, on Internet Explorer, when put in a wordpress site, the space for the verification email disappears.

     

     

  • Jeanette JotForm Support
    Replied on February 17, 2016 at 4:13 PM

    If this is reduced only to a particular device, then you need to do an firmware update or the Sony Xperia plus an update of the browser's in such device.

    http://www.pcadvisor.co.uk/how-to/google-android/how-update-android-smartphone-or-tablet-summary-3614890/

  • IWDmagazine
    Replied on February 18, 2016 at 4:45 AM

    Hi There

    My phone has the latest firmware installed and the browser is current and it's still happening.

  • beril JotForm UI Developer
    Replied on February 18, 2016 at 6:11 AM

    I've also tested it on Android device. It works properly on my side. I've tested it with Browser Stack on Galaxy S6 device.

    Here is how it works:

    Email Validator is giving a Error: Invalid Code  Image 1 Screenshot 20

    Are you having that issue in Jotform or on your website?

    If you embedded your form to your website could you please indicate the URL of your page? This will help us better analyze the problem.

     

  • Partidoverde
    Replied on August 2, 2016 at 2:56 AM

    Hi there. They found the solution to this problem

  • beril JotForm UI Developer
    Replied on August 2, 2016 at 4:06 AM

    Thank you for letting us know. We are glad to hear that the issue has been resolved for you. If you need further assistance, we are happy to assist you.

  • dott.masan
    Replied on August 19, 2016 at 10:47 AM

    Hi,

     I SAME issue of devide Android, can you tell me how you have solved with your previous user ?

    thank you

  • Support_Management Jotform Support
    Replied on August 19, 2016 at 12:31 PM

    Hey @dott.masan, to give way to the OP, I'll move your question to a separate thread: https://www.jotform.com/answers/910856

    We'll have your question addressed there shortly :)