What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cannot reset my password

    Asked by AcunGunes on February 17, 2016 at 08:32 AM


    I have an original paid account for the last 2 years but since a few days I cannot login.

    My original account user is Acun and email is acun@mecazistanbul.com.

    I have a new computer but forgot my password for this account.

    Now if I click Forgot my Password a box says that a mail has been sent with password renewal instructions but this mail never comes.

    I signed up with this second email just to write on the support forum.

    Thanks for your help


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    JotForm Support

    Answered by Jan on February 17, 2016 at 11:05 AM

    This is a duplicate thread. I already replied on the original thread you opened. Please refer to this thread: http://www.jotform.com/answers/774093

    Thank you.