What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Some fields did not appear in the notification emails

    Asked by elubin on February 17, 2016 at 09:24 AM
    Then we conducted tests to send emails and we saw some boxes ticked validated did not appear in the email there is an empty jute.
    notification email
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    JotForm Support

    Answered by Welvin on February 17, 2016 at 09:31 AM

    I just checked your form and found out that your notifier is modified. Our tool that would auto update the fields in the notifier won't work when the template is modified. In this case, you have to manually update the fields to reflect the changes.

    You can also re-create the whole settings. You have to;

    1. Delete the current notifier (http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder).

    2. Recreate it after (http://www.jotform.com/help/25-Setting-Up-Email-Notifications).