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    I noticed that our form was automatically given an EU address

    Asked by rachelg on February 17, 2016 at 09:38 AM

    I noticed that our form was automatically given an eu address and when I checked My Account Settings storage in the EU had been ticked. This is fine with me, but it does seem to cut across the instructions elsewhere on the site about opting in to this choice. Has this now changed?

    Thanks, Rachel



    This is a re-post of a comment on EU Safe Forms: Our Solution to the EU Safe Harbor Invalidation

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    JotForm Support

    Answered by Welvin on February 17, 2016 at 12:37 PM

    The feature is still optional. You can check and uncheck it anytime you want to. We do not check it by default so I think you've accidentally do it to your account. But I will ask our developers about this. 

    You are currently a sub-user account for tonygee and this EU Safe Zone is unchecked to this account.

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    JotForm Support

    Answered by Welvin on February 17, 2016 at 12:47 PM

    It seems that there's indeed an update for this feature. My apologies for pointing out that you've accidentally did it for your account. This is mainly for newly created accounts within EU zone. EU safe zone is automatically checked. You have to uncheck it, especially if you are a sub-user then the main account have not opted to store data to our EU DataCenter.