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  • Profile Image

    Date info not coming through in submissions

    Asked by loz_hayes on February 17, 2016 at 09:51 AM

    Hi

    I have a D.O.B field that is marked as required in my form but the entered info is not showing in submissions in some cases. Something to do with Apple devices maybe?

    Any ideas please?

    Thanks, Loz.

    Page URL:
    http://www.jotformeu.com/form/51383598235362

    Submissions through devices
  • Profile Image
    JotForm Support

    Answered by Boris on February 17, 2016 at 01:30 PM

    I have tried submitting your form on an Apple device without filling out the Date field, and it resulted in the error:

    I do see in your submissions that 7 submissions are missing info in "Date of Birth" field, while one of them is also missing a date in the "Contract Start Date" field. These form fields are marked as required.

    Is the form embedded on your website, or were you providing your users with the form's direct link - http://www.jotformeu.com/form/51383598235362?

    If the form is embedded on your website, can you please try embedding it with our iFrame embed method instead, and see if that resolves the issue.

    We look forward to hearing how it goes. Thank you.

  • Profile Image

    Answered by loz_hayes on February 18, 2016 at 04:22 AM

    Hi

    Thanks for your reply.

    Users are accessing the form via direct link, it is not embedded in our site.

     

    Thanks.

     

     

  • Profile Image
    JotForm Support

    Answered by mert on February 18, 2016 at 09:01 AM

    Hi there,

    I test your form and didn't replicate the same issue, it doesn't allow to submit when those required fields are empty. In this case, we have only one option left to determine the source. It seems that some your users are using the browser with disabled scripting option, so what you need to do is add the widget called "NoScript" on your form. This one helps you to find which user has disabled its JavaScript option.

     

    Thanks.