Box Integration

  • alysiaj
    Asked on February 17, 2016 at 10:46 AM

    When I added Box Integration to form https://form.jotform.com/51684889899991

    I never got the screen to allow me to select what root folder or sub-folder I wanted results to upload to.  I tried deleting and reconnecting the integration with Box and it did not give the screen.  What am I doing wrong?  Also, I need to know some information re: the access jotform will have.  When I agree to grant access is it 'only' granting access to that specific folder or does Jotform have access to ALL folders in our corporate Box account?  This will not fly with compliance if it's granting access to 'all'.  

     

    Thank you!

     

     

  • BJoanna
    Replied on February 17, 2016 at 2:27 PM

    I have tested Box integration with one of my forms and I was not able to replicate mentioned issue. I was able to select  root folder or sub-folder.

    Box Integration Image 1 Screenshot 20

    Can you please check if yours username and password are correct? To check if your Integration is setup good please read this articles:

    https://www.jotform.com/blog/79-jotform-now-integrates-with-box 

    http://apps.jotform.com/app/box.net_integration 

    Also clear your form cache. You can also try to use different browser. 

    JotForm will only have access to folder you select.

    If you are getting some error message, please provide us a screenshot

    Let us know if you need further assistance.

  • alysiaj
    Replied on February 17, 2016 at 2:54 PM

    The screenshot from another forum is different than this one.  I followed your directions and changed the root folder name to "Jotform Insurance" and then the sub=folder to the Person 1 Full Name with date option.  I then hit complete integration and it said it was done.  I then went into my Box account and searched all our folders for one titled "Jotform" and the only thing I get are some Word Docs that I created with instructions on how to create forms etc.  Please see my snips below.Box Integration Image 1 Screenshot 20

  • alysiaj
    Replied on February 17, 2016 at 2:56 PM

    Box Integration Image 1 Screenshot 20

     

  • Kevin Support Team Lead
    Replied on February 17, 2016 at 7:24 PM

    I cloned your form and followed your steps. However, I was unable to replicate the mentioned issue, I'm receiving the submitted data on my Box account.

    Box Integration Image 1 Screenshot 20

    If there was an issue then seems to be fixed. Could you please try again?

    The integration seems to be working fine on my end. You may also try to remove and add it once again.

    Update us with the result of your test. We will be glad to help you.

     

  • alysiaj
    Replied on February 18, 2016 at 8:13 AM

    Maybe it just takes overnight to create/show up on Box's end?  The folder does show up today!  Thank you for your help!  

  • Kevin Support Team Lead
    Replied on February 18, 2016 at 10:26 AM

    Yes, this could be temporary. I did check the integration today and it's working as expected as well.

    Do let us know if we can assist you in anything else, we will be glad to help.