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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Box Integration

    Asked by alysiaj on February 17, 2016 at 10:46 AM

    When I added Box Integration to form https://form.jotform.com/51684889899991

    I never got the screen to allow me to select what root folder or sub-folder I wanted results to upload to.  I tried deleting and reconnecting the integration with Box and it did not give the screen.  What am I doing wrong?  Also, I need to know some information re: the access jotform will have.  When I agree to grant access is it 'only' granting access to that specific folder or does Jotform have access to ALL folders in our corporate Box account?  This will not fly with compliance if it's granting access to 'all'.  


    Thank you!



    Page URL:

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    JotForm Support

    Answered by BJoanna on February 17, 2016 at 02:27 PM

    I have tested Box integration with one of my forms and I was not able to replicate mentioned issue. I was able to select  root folder or sub-folder.

    Can you please check if yours username and password are correct? To check if your Integration is setup good please read this articles:



    Also clear your form cache. You can also try to use different browser. 

    JotForm will only have access to folder you select.

    If you are getting some error message, please provide us a screenshot

    Let us know if you need further assistance.

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    Answered by alysiaj on February 17, 2016 at 02:54 PM

    The screenshot from another forum is different than this one.  I followed your directions and changed the root folder name to "Jotform Insurance" and then the sub=folder to the Person 1 Full Name with date option.  I then hit complete integration and it said it was done.  I then went into my Box account and searched all our folders for one titled "Jotform" and the only thing I get are some Word Docs that I created with instructions on how to create forms etc.  Please see my snips below.

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    Answered by alysiaj on February 17, 2016 at 02:56 PM


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    JotForm Support

    Answered by Kevin_G on February 17, 2016 at 07:24 PM

    I cloned your form and followed your steps. However, I was unable to replicate the mentioned issue, I'm receiving the submitted data on my Box account.

    If there was an issue then seems to be fixed. Could you please try again?

    The integration seems to be working fine on my end. You may also try to remove and add it once again.

    Update us with the result of your test. We will be glad to help you.


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    Answered by alysiaj on February 18, 2016 at 08:13 AM

    Maybe it just takes overnight to create/show up on Box's end?  The folder does show up today!  Thank you for your help!  

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    JotForm Support

    Answered by Kevin_G on February 18, 2016 at 10:26 AM

    Yes, this could be temporary. I did check the integration today and it's working as expected as well.

    Do let us know if we can assist you in anything else, we will be glad to help.