What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Reports To Cloud: Not forwarding data to Dropbox

    Asked by championwindow on February 17, 2016 at 12:01 PM
    The reports to cloud feature is not working on my account.
    DropBox Reports2Cloud app issue
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    JotForm Support

    Answered by Mike on February 17, 2016 at 12:12 PM

    I have just tried the Reports To Cloud App, and I was able to get the Excel report data at my Dropbox.

    Is there any specific steps to reproduce the issue? Do you get any errors? Please also provide us with a form link/name you are trying to connect to the Dropbox.

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    Answered by championwindow on February 17, 2016 at 12:46 PM
    The form lives here:
    https://www.jotform.com//?formID=53013543022136
    It would not write to my dropbox account when using the integrations. I got the PDF doc to write but not the excel document?
    Sean Watkins
    Senior Digital Designer
    Champion Home Exteriors
    Office: 513-580-5644
    Cell: 513-704-6229
    swatkins@getchampion.com
    www.GetChampion.com
    Our Vision: "Enhance Comfort, Beauty and Energy Efficiency to millions of homes."

    ________________________________
    ...
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    JotForm Support

    Answered by Mike on February 17, 2016 at 03:08 PM

    The Reports To Cloud App will not add an Excel file with each form submission, but it should update an Excel file at specific location of your Dropbox.

    For example, the next integration should update Dropbox/JotForm/ExcelReport.xlsx file.

    However, I am not sure if the update time is equal to 24 hours or some other value.

    I have attached a ticket to this thread and forwarded it to our developers in order to clarify this.

    We will let you know once we have any updates.

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    Answered by IntelliVue on March 21, 2016 at 03:00 PM

    Has this been resolved?  Do we know the time it takes to transmit files to Dropbox?  It tells me it was successful however, the file has not appeared in Dropbox yet.

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    Answered by Ben on March 21, 2016 at 03:23 PM

    This is assigned to one of our developers, but there are no updates in regards to the same at this time. There is also no timeframe that we can give you as to when our developers would update the thread, but as soon as there are any updates they will update this thread.

    If you have any additional questions however please open your own thread. You can do that by following this link: https://www.jotform.com/contact/

    Thank you.