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    Selected checkbox options are deselected in the exported fillable PDF

    Asked by mikehagstrommarco on February 17, 2016 at 01:00 PM
    Okay we are making progress.
    However now on the Workstation Setup Request
    This is the pdf form (noticed how AV and Marco Agent are not checked):
    [cid:image001.png@01D1695D.3D195380]
    Now on the web form:
    [cid:image002.png@01D1695D.3D195380]
    See how they are checked?
    Mike Hagstrom | Support Desk Technical Supervisor
    [Marco Email Logo - PC]
    320.259.3097 | 800.847.3097
    4510 heatherwood road, st. cloud, mn 56301 | marconet.com
    [Facebook icon - PC][Twitter icon - PC][LinkedIn icon - PC]
    ...
    checkbox options fillable pdf
  • Profile Image
    JotForm Support

    Answered by Welvin on February 17, 2016 at 01:09 PM

    I think the fillable PDF creator creates a clean state of the form, checked fields being unchecked. I can replicate this within my form (https://form.jotform.com/60474913883969).

    I have forwarded this to our developers for them to check further. IF there are updates, you should know it through this thread.

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on February 18, 2016 at 02:09 AM

    Forms won't be fully converted to PDF always, this is still erratic and our developers are very aware of it.  Also, some fields cannot be included or won't be pre-selected as it's happening in your case.

    Please read this general guide to know more about fillable PDF forms:

    http://www.jotform.com/help/312-Fillable-PDF-Everything-you-need-to-know-about-JotForm-Fillable-PDF-Creator