What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We do not receive all submissions by email

    Asked by NuTheorie on February 17, 2016 at 01:06 PM

    Why don't we receive all notification emails.. Just upgraded to a silver plan and we receive about 10% of all emails we suppose to receive.. Really starting to annoy as it is not the first time we encounter this problem. Hope the problems will be fixed soon. Hope you can do something about this soon!!

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    JotForm Support

    Answered by Kiran on February 17, 2016 at 04:50 PM

    I've checked the email history log of your JotForm account and see that the emails were sent from our end without any issue. I notice that you are using a custom email address as the sender email address. Could you try changing the sender email address to JotForm's default email address to see if that works?

    If you want to set your email address as sender email address, you may try setting up SMTP for the email address by following the guide below:


    Please get back to us if you need any further assistance. We will be happy to help.