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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Latest form submissions have not been forwarded to our specified email

    Asked by Janesowerby on February 17, 2016 at 01:08 PM

    The last 2 forms completed by people have not been forwarded to the specified email on our account.

    Form name: 'Waterski Application form'

    Forwarding email: info@accessadventures.co.uk


    Please investigate

    Many thanks,


    Jane Sowerby

    Page URL:

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    JotForm Support

    Answered by Mike on February 17, 2016 at 04:58 PM

    The messages are marked as successfully sent according to your account email history

    You may try to use one of our recommended sender emails - noreply@jotform.com or noreply@formresponse.com to see if that helps with the email delivery.

    Please take a look at the following guide:

    How to setup email alerts to prevent email bouncing related issues

    If you need any further assistance, please let us know.