- thomaschaumontAsked on February 17, 2016 at 01:10 PM
Do you have any idea what can be wrong regarding the google drive sync? I've tried again and everything's fine when I give it a try but apparently when users do submit the forms along the document this does not work (while the links provided with the notifier does work but link to files hosted at JotForm I guess). eg =
Apparently, there is no data associated with the submission when I look up directly on JotForm.
- CharlieAnswered on February 17, 2016 at 01:20 PM
I'm not quite sure if I understood your concern correctly.
When you integrate Google Drive to your form, all of your new submissions and its file uploads will be uploaded in your Google Drive account, giving you a real time back-up of the data. The download links for your files shown in your email notification/notifier are the download links of your files saved in our servers (not Google Drive).
I checked your account and I see that most of the submissions are showing blank. It seems like there was a problem on the replication process in the EU servers when the form was moved from the guest account. I have already fixed it, it should now display correctly in your end. Could you please try again? Log out and log back in to see your submissions in that form.
We'll wait for your response.
- thomaschaumontAnswered on February 18, 2016 at 03:57 AM
Perfect, issue fixed!
I start to received submissions that are now back-up on my drive.
Many thanks for this extremely quick and relevant support: I wont hesitate now to upgrade to a paid account when needed ;-)
- CharlieAnswered on February 18, 2016 at 08:05 AM
You are very much welcome. I'm glad everything is good in your end now :)
Should you need our assistance again, please do feel free to visit us here in the forum.