What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I've added a PayPal option to my form but when I tested the form, the PayPal site did not come up?

    Asked by Lgilders on February 17, 2016 at 01:20 PM

    I did receive an e-mail stating that a JotForm was submitted.  I am wondering if it's because I did not enter an amount?


    Please advise.

  • Profile Image
    JotForm Support

    Answered by Mike on February 17, 2016 at 05:04 PM

    Yes, the amount should be different from 0.00, free products are not being submitted to PayPal.

    If you need any further assistance, please let us know.