What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Getting Insecure Connection on https://submit.jotformeu.com/submit/...?

    Asked by fensgard on February 17, 2016 at 01:27 PM

    Hi,

    Im having the same problem just with JotForm's own servers;
    https://submit.jotformeu.com/submit/...

    How to solve this one?

  • Profile Image
    JotForm Support

    Answered by Charlie on February 17, 2016 at 01:34 PM

    May we know which of your forms you are getting this problem? Also a screenshot of the error you are getting would help.

    I'm checking the two latest form you have, it shows that the forms are using a secure connection:

     

     

    The green lock icon is the indicator that it is secure. Are the forms perhaps embedded?

    Please do provide us more details for us to better assist you. We'll wait for your response.

  • Profile Image

    Answered by fensgard on February 18, 2016 at 03:09 AM

    Thanks for your reply, Charlie! 

    Sorry about the "screenshot" - it was taken from a tablet. Please see https://form.jotform.com/42843026723957

    It seems that the problem occur after submit.

  • Profile Image
    JotForm Support

    Answered by mert on February 18, 2016 at 08:24 AM

    Hi there,

    According to my tests, your form is submitting the current session without any issue on HTTPS URL and I can able to monitor the "Thank You" page. Please, see it from the below:

     

    Also, the submission has received to my email address properly,

     

    Could you check it again and let us know the final state of the issue?

  • Profile Image
    JotForm Support

    Answered by mert on February 18, 2016 at 08:27 AM

    In addition, please confirm the platform which you are using to get this results. Is it on mobile or desktop? I'm waiting for your response.

  • Profile Image

    Answered by fensgard on February 18, 2016 at 09:20 AM

    Hi, mert

    The issue was first discovered on a Samsung Galxy Tab, but has also been diplayed on PC's (firefox and chrome).

    Now JotForm dont send mails either..

  • Profile Image
    JotForm Support

    Answered by mert on February 18, 2016 at 11:42 AM

    About the issue with "Notification" emails, the problem should be fixed now. If we come to our subject, I tried the form on mobile with Chrome browser and didn't replicate the same issue. The form was submitted without any security warning.

    Please, see it from the below:

     

    Please, try the same thing with the URL "https://form.jotform.com/42843026723957" instead of using "jotformeu.com" domain. Also, please don't forget to let us know the results.


    Thanks.