What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email Notifications aren't working

    Asked by emckinnon on February 17, 2016 at 02:00 PM

    The email notifications for my forms aren't being delivered to my email. 

    email notifications email My Forms
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    JotForm Support

    Answered by Kevin_G on February 17, 2016 at 06:25 PM

    Could you please provide us the email address where you are not receiving the emails? 

    You may also check if it's in our bounce list by following this guide: http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

    You may also follow this guide to prevent bouncing related issues: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Hope this helps.

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    Answered by emckinnon on February 17, 2016 at 07:46 PM
    The email is Erin@micheleandgroup.com.
    It's always worked in the past. Its just been the last couple of weeks
    --
    Erin McKinnon
    Michele & Group, Inc.
    1207 N Franklin St. Suite 221
    Tampa, FL 33602
    O: (813) 444-2214
    C: (813) 466-0025
    JotForm wrote:
    ...
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    JotForm Support

    Answered by Kevin_G on February 17, 2016 at 09:56 PM

    I submitted on of your forms and I can see that the email notification was successfully sent.

    You may also try whitelisting our IP Addresses, you will find them here: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

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    Answered by emckinnon on February 17, 2016 at 10:46 PM
    Thank you!!!
    Erin McKinnon
    Michele & Group, Inc.
    ...