Email Notifications aren't working

  • emckinnon
    Asked on February 17, 2016 at 2:00 PM

    The email notifications for my forms aren't being delivered to my email. 

  • Kevin Support Team Lead
    Replied on February 17, 2016 at 6:25 PM

    Could you please provide us the email address where you are not receiving the emails? 

    You may also check if it's in our bounce list by following this guide: http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list. 

    You may also follow this guide to prevent bouncing related issues: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues. 

    Hope this helps.

  • emckinnon
    Replied on February 17, 2016 at 7:46 PM
    The email is Erin@micheleandgroup.com.
    It's always worked in the past. Its just been the last couple of weeks
    --
    Erin McKinnon
    Michele & Group, Inc.
    1207 N Franklin St. Suite 221
    Tampa, FL 33602
    O: (813) 444-2214
    C: (813) 466-0025
    JotForm wrote:
    ...
  • Kevin Support Team Lead
    Replied on February 17, 2016 at 9:56 PM

    I submitted on of your forms and I can see that the email notification was successfully sent.

    You may also try whitelisting our IP Addresses, you will find them here: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

  • emckinnon
    Replied on February 17, 2016 at 10:46 PM
    Thank you!!!
    Erin McKinnon
    Michele & Group, Inc.
    ...