What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cancel account

    Asked by voodha on February 17, 2016 at 03:46 PM


    I want to cancel my current account. I supposed that by choosing a FREE PLAN I wouldn't have to do any following payment. However, that's not the case. I am still paying for a service I don't use anymore. What should I do to cancel definitely my account?


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    JotForm Support

    Answered by Aury on February 17, 2016 at 09:01 PM

    Kindly get back to us to let us know the username of the account you are referring to, as account username voodha this is in Free status, however, I have checked the domain you a using from gastronomicainternacional.com  and found an active subscription, but we have to be sure the right account you are inquiring about.

    Thank you.