users

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    atencionaclienteseco
    Asked on February 17, 2016 at 04:17 PM

    I used to have three users, I want to replace one. and jotform tells me that I have already reached the limit of users.

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    Chriistian
    Answered on February 17, 2016 at 11:22 PM

    I see that you are currently subscribed as a Bronze account. Do note that Bronze users can only create 3 sub-user accounts. If you want to replace a sub-user, you will first have to delete one of the current sub-users.

    1. Go to your Account and select the Users tab (http://www.jotform.com/myaccount/users)

    2. Click the edit button beside the user that you want to remove.

    3. Click the Delete User button to remove the account from your sub-users.

    4. Then simply follow this guide to add the new user: How to Share Forms with a Sub-Account User

    Do let us know if you need further assistance.