What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image


    Asked by atencionaclienteseco on February 17, 2016 at 04:17 PM

    I used to have three users, I want to replace one. and jotform tells me that I have already reached the limit of users.

  • Profile Image
    JotForm Support

    Answered by Chriistian on February 17, 2016 at 11:22 PM

    I see that you are currently subscribed as a Bronze account. Do note that Bronze users can only create 3 sub-user accounts. If you want to replace a sub-user, you will first have to delete one of the current sub-users.

    1. Go to your Account and select the Users tab (http://www.jotform.com/myaccount/users)

    2. Click the edit button beside the user that you want to remove.

    3. Click the Delete User button to remove the account from your sub-users.

    4. Then simply follow this guide to add the new user: How to Share Forms with a Sub-Account User

    Do let us know if you need further assistance.