Fillable PDF: Create PDF stuck on working

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    Asked on February 17, 2016 at 04:28 PM

    When I go to the PDF option on my form it just keeps saying waiting but nothing happ

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    Answered on February 18, 2016 at 12:18 AM

    We apologize for the inconvenience. I cloned one of your most recent forms and I tried to create a Fillable PDF. I was also able to recreate your issue as it was stuck on "working" for more than 5 minutes.

    The issue seems to be related to the form itself as I was able to create a Fillable PDF for the other forms. Do note that there are still limitations in the Fillable PDF depending on the length of the form being created as PDF. Nonetheless, I have escalated your issue to our back-end team for further investigation. For now, you can check out this article for more information about fillable pdf: Fillable PDF - Everything you need to know about JotForm Fillable PDF Creator