What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I don't think this payment form is properly encrypted and secure

    Asked by bergproperties on February 17, 2016 at 04:50 PM

    I have an initial form that passes some data to a final form:

    https://form.jotform.com/60475872366970

     

    The final jotform looks like it is not encrypted and secure:

    https://form.jotform.com/60468558427971

    I do not get a green lock icon on Chrome just the white folder icon on the address bar

    Concerns me because I am taking in payment info on this page.

    Page URL:
    https://form.jotform.com/60468558427971

    payment form and Properly JotForm payment info address bar icon
  • Profile Image
    JotForm Support

    Answered by Kiran on February 18, 2016 at 01:19 AM

    As I check the form, I see that the form is using https and displaying the Green lock icon without any issue. 

    Is the form embedded on your web page and displaying the error? If so, please provide us with the webpage URL where the form is embedded so that we can investigate the issue further.

    Thank you!