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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Mailchimp Integration Doesn't Take the Full Name Information

    Asked by pickupchange on February 17, 2016 at 07:13 PM

    Hello,

    I'm using Jotform with Mailchimp and it's working perfectly, but when I subscribe with the form, Mailchimp gets the email but not the name from my form.

    What am I doing wrong?

    Thanks
    Alessandro

    Page URL:
    https://pickupchange.clickfunnels.com/clickpop-approach-anxiety-small

    Screenshot
    name first name first JotForm subscribe thanks
  • Profile Image
    JotForm Support

    Answered by mert on February 18, 2016 at 04:08 AM

    Hi Alessandro,

    I think the issue is coming from the not required "Full Name" field on your form. With this setup, user can pass that field, so you will get the submission without a name information. In this case, you need to set it as required.

     

    To do that,

     

    Please, try this and get one submission, you will see that users are going to force to enter their name information and you will get that data.

     

    Thanks.

  • Profile Image

    Answered by pickupchange on February 18, 2016 at 04:25 AM

    Hello mert,

    I set the name as required, but Maichimp still doesn't see the name. As you can see the Name field in Mailchimp is empty...

     

  • Profile Image
    JotForm Support

    Answered by mert on February 18, 2016 at 06:04 AM

    In this case, you haven't added the "Full Name" field on your MailChimp integration. By following the steps from the below, you can easily add that field to your integration:

     

    Please, try this one and let us know the results.

    Thanks.

  • Profile Image

    Answered by pickupchange on February 18, 2016 at 11:13 AM

    You're right, now it's working! Thanks for the help!

    Another question:

    what happens when I finish my monthly submissions.
    Does the form stop to work?
  • Profile Image
    JotForm Support

    Answered by mert on February 18, 2016 at 11:45 AM

    You are most welcome. I'm glad to see that the problem has resolved. For your last question, I need to move it into another thread, so you can easily access it through the link below:

    http://www.jotform.com/answers/775530

     

    It will be answered in short.

    Regards.