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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Having trouble creating PDF Forms

    Asked by dowlingb4b on February 18, 2016 at 12:26 AM

    I've been having mixed success when creating PDF Forms, the first couple normally generate without any problems and then after that I get the orange working bar with the rotating wheel to show that it is processing, but the form doesn't generate. I leave it for up to 30 minutes some times with no success. Can you let me know if thee is anything you can do to help?

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    Answered by andybetts on February 18, 2016 at 02:45 AM

    Me too

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    Answered by Ben on February 18, 2016 at 07:52 AM

    @Andy we will reply to you on your thread here: http://www.jotform.com/answers/775150 in regards to the similar issue that is described above shortly.

    @dowlingb4b Could you please tell us what is the form so that we can look into it for you?

    Based on what you have mentioned I presume that the issue is that you have tried to recreate the PDF shortly after making changes on the same, in which case the issue could be related to the PDFs being created from a different server that did not get the complete update of your changes - causing these issues.

    If this is true, then you would be able to create the same PDF again at this time.

    For reference there are also some known issues with the PDF forms which are described on this page: Fillable PDF - Everything you need to know about JotForm fillable PDF creator

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    Answered by andybetts on February 18, 2016 at 08:46 AM
    I tried again, but the behaviour is the same.
    FYI, Welvin also replied to my first message.
    mobile: +33 6 12 19 49 03
    skype: betts.crolles
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    JotForm Support

    Answered by Welvin on February 18, 2016 at 12:44 PM

    I have your PDF, Andy. Please check your own thread.