Form is hanging a browser tab

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    MarieSOS
    Asked on February 18, 2016 at 08:08 AM
    Hi same problem too slow upload from link and sometimes never finishes then crashes. As you guys hoping for an answer as otherwise it does everything on the tin design wise and functionality  except actually work in the real world.
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    Mike
    Answered on February 18, 2016 at 08:44 AM

    Unfortunately, there is something wrong with your specific form. Even without images and other fields the form is hanging in my browser.

    https://form.jotform.com/60483723233957

    It looks like that there is some processing conflict issue which should be checked by our developers. I have attached a bug report ticket to this thread.

    We will get back to you once we have any updates.

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    NeilVicente
    Answered on February 20, 2016 at 05:38 AM

    @MarieSOS

    Your form has 105 products and 524 subproducts. Unfortunately, JotForm Payments is not designed to handle such large amount of items.

    Kindly trim down the number of products in your form, or break down your form into two or more forms.

    Thanks!