What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form is hanging a browser tab

    Asked by MarieSOS on February 18, 2016 at 08:08 AM
    Hi same problem too slow upload from link and sometimes never finishes then crashes. As you guys hoping for an answer as otherwise it does everything on the tin design wise and functionality  except actually work in the real world.
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    JotForm Support

    Answered by Mike on February 18, 2016 at 08:44 AM

    Unfortunately, there is something wrong with your specific form. Even without images and other fields the form is hanging in my browser.

    https://form.jotform.com/60483723233957

    It looks like that there is some processing conflict issue which should be checked by our developers. I have attached a bug report ticket to this thread.

    We will get back to you once we have any updates.

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    JotForm Support

    Answered by NeilVicente on February 20, 2016 at 05:38 AM

    @MarieSOS

    Your form has 105 products and 524 subproducts. Unfortunately, JotForm Payments is not designed to handle such large amount of items.

    Kindly trim down the number of products in your form, or break down your form into two or more forms.

    Thanks!