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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I get Customer ID to work with Authorize.net Payment wizard?

    Asked by bnidvrstaff on February 18, 2016 at 08:13 AM

    Making the customer ID "not required" is unfortunately not an option for our company.


    What other way can I have our members use this form and payment without taking away the customer ID?


    I added it into our form as a field entry and that still did not work.


    Any help would be greatly appreciated! 

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Charlie on February 18, 2016 at 12:15 PM

    I was able to make it work in my cloned form.

    Please do make sure to setup your "Invoice Number Field" to your "Customer ID" field. Right click on your "Payment" field and click ""Edit Properties".

    Make sure to click the "close" button and save the changes before testing the form.

    If you want to automatically create the customer ID, that is possible by using the "Unique ID" widget. You can check this guide on how to use it: http://www.jotform.com/help/79-Add-Custom-Unique-IDs-to-your-Form-Submissions. You can then use that widget as the "Invoice Number Field" in the properties setting.

    If you are still getting an error message, please do share us the screenshot of the error so that we can better investigate. We'll wait for your response.

  • Profile Image

    Answered by bnidvrstaff on February 19, 2016 at 10:32 AM

    Hi Charlie,


    Thank you for getting back to me.


    I did exactly what you said with the Invoice Number field and I am still getting the attached error.

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    JotForm Support

    Answered by Kiran on February 19, 2016 at 12:15 PM

    I'm testing the issue with my sandbox account and I'll get back to you once I complete my tests.

    Thank you for your patience. 

  • Profile Image
    JotForm Support

    Answered by Kiran on February 19, 2016 at 12:53 PM

    As I tested with my Sandbox account, I was able to submit the cloned version of the form without any issues. I assume that you might have the Customer ID field has been set to Required on your Authorize.net account settings. Please try unchecking the required option for Customer ID from Account > Payment Form > Form Fields. 

    Please see the screencast below:

    Hope this information helps! Please get back to us if the issue still persists. We will be happy to assist you further.