What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there still support available for the combine submissions app?

    Asked by ICFforms on February 18, 2016 at 09:19 AM

    Hello,

    We use this app to help pull reports of our submissions and I noticed that for three of the forms, it is not pulling up-to-date information and wanted to submit this to the support for the app but I have received the attached message.

     

    Thank you,

    Emily - ICF

    Screenshot
    Submissions app Reports message
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    JotForm Support

    Answered by Kevin_G on February 18, 2016 at 01:01 PM

    I'm not sure if the link that you are using worked, but it's not working on my end as well.

    You may share us the links to your forms and we will be glad to test them in the app.

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    Answered by ICFforms on February 23, 2016 at 08:15 AM

    Hello,

    Sorry for the delay!

    The three forms that are not pulling when I use the combine submissions are these:

     

    https://form.jotform.com/31213978410955

    https://form.jotform.com/41244952915962

     

    https://form.jotform.com/51744581696972

     

    When I go to the app to combine the submissions for a report that I run, I am able to see those forms in the options.

    But when I get the actual report, the submissions for those forms do not populate.

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    JotForm Support

    Answered by Kevin_G on February 23, 2016 at 10:13 AM

    I tested the app and your forms, I was able to download the CSV file with the data, you can download it on this link.

    Is it the same file that you download? 

    Is the file blank when you download it? 

    Do let us know if it is the same that you see on your end, we will be glad to assist you.

  • Profile Image

    Answered by ICFforms on February 23, 2016 at 02:38 PM

    I usually pull those submissions with some others and for the past couple of weeks, even though the credential renewal forms are showing in the combine submissions menu, it didn't pull all of the submissions, only a small amount of them.  However, when I ran the report again this morning, it pulled the submissions for the forms that I submitted above, and it appears to be functioning again.  I will let you know if it happens again.

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    JotForm Support

    Answered by Kevin_G on February 23, 2016 at 03:43 PM

    Great to know that it is working now, just to let you know, the forms must have submissions to appear on the app, those forms without submissions will not appear.

    Sure, do let us know and we will be glad to help you.