What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I've been testing and upon submitting no confirmation email is received.

    Asked by spradley on February 18, 2016 at 10:39 AM

    The tests are in the results section though.  I've tested the email in the jotform email section, and the test email is received just fine, but no email is received when I actually test the form by filling it out and hitting the submit button. 

    Page URL:
    https://submit.jotform.us/submit/60384228547157/

    and email JotForm section jotform email
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    JotForm Support

    Answered by Kiran on February 18, 2016 at 01:57 PM

    I've tried sending a test submission to your JotForm and see that the email notification was sent from our end without any issue.

    You may check the email history log from your account settings by following the guide below:

    http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History 

    I've also checked the email address in our bounce list and it is not listed there. We request you to go through the guide How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues that can help you in troubleshooting certain email delivery issues.

    Please get back to us if the issue still persists. We will be happy to assist you further.