What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Xverify Email Widget

    Asked by watchhelp on February 18, 2016 at 11:37 AM

    Hello again,

    I LOVE the email verifying widget.

    For the second time in a week during testing I received an API Key error. The first time I went into the widget, re-entered the key and away we went. No idea why the error was thrown...

    This time I was unable to enter the widget back end...

    I removed the widget and reinstalled. Now I get "run the widget" but no icon to get into it...

     

    Please help,

    Thanks!

    Mark 

    Page URL:
    https://form.jotform.com/43385477524160

    email email widget Xverify email xverify
  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 18, 2016 at 02:38 PM

    I cloned your form and seems like the widget was not added properly, I'm not able to open the wizard on it. However, when I added a new one it worked.

    This could be related to the issue that you are having, it could not be added properly to your form, I would suggest you to remove and add it once again, also make sure you are using the correct/valid API key, if could be possible get a new one.

     

  • Profile Image

    Answered by watchhelp on February 18, 2016 at 02:46 PM
    Thanks Kevin,
    I will try that.
    Mark
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 18, 2016 at 03:56 PM

    You're welcome.

    Sure, do let us know how it goes.