What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Fillable PDF form creator is not working

    Asked by virtuallysorted on February 18, 2016 at 11:40 AM

    Hi there


    I requested a PDF form for my latest survey but the little box is just saying "working" and not doing anything - I'm getting no notification or download or anything....Any tips?


    I'm using Firefox as my browser and the account is caroline@virtuallysorted.com





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    Answered by bigsem on February 18, 2016 at 12:29 PM

    Hi Caroline and JotForm Team


    I get the same problem. It keeps circling "working" but nothing happens. I have tried in IE and Chrome. I have also tried different forms.


    I hope this problem can be fixed soon.




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    JotForm Support

    Answered by BJoanna on February 18, 2016 at 03:29 PM

    I was able to replicate mentioned issue on my sample form.

    I will escalate this issue to our developers and we will inform you via this thread once this issue is resolved.

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    JotForm Support

    Answered by mustafa on February 19, 2016 at 04:42 AM


    Sorry for the problem, it has been fixed. You can download your PDF form now.



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    Answered by floridalenders on June 18, 2016 at 06:54 PM

    Sorry - Mine still does not work.  Still getting "working" spin loading message

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    JotForm Support

    Answered by EltonCris on June 18, 2016 at 08:52 PM


    Your question has been answered on this thread https://www.jotform.com/answers/864005. Once we have updates on the issue, we will let you know via that thread.