What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Reset password request

    Asked by Trish Olivier on February 18, 2016 at 11:41 AM


    I am trying to transfer Jotforms to ewinder, but forgot my login information. I tried to reset the password using tolivier@cfacadiana.org which is supposed to forward to my donorservices@cfacadiana.org email account, but it did not work. I talked to my IT person, and he says it should work. Is it possible to get a new reset email sent again? Or is it possible to get the password reset email sent directly to donorservices@cfacadiana.org

    Thank you,

    Trish Olivier

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    JotForm Support

    Answered by BJoanna on February 18, 2016 at 11:55 AM

    I have found your account with email address tolivier@cfacadiana.org. I also saw that you made three password reset requests. However those email were not sent to your email address, because you email address is on bounce list. Our system gave following result:

    tolivier@cfacadiana.org is IN the bounce list 

    Reason(s) : Amazon SES has suppressed sending to this address because it has a recent history of bouncing as an invalid address. For more information about how to remove an address from the suppression list, see the Amazon SES Developer Guide: http://docs.aws.amazon.com/ses/latest/DeveloperGuide/remove-from-suppressionlist.html

    I have now removed it from our bounce list and it should be working fine now.

    Considering that  Amazon rejected emails sent to your email address I have remove it from Amazon Suppression List as well.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guide how to setup email alerts to prevent email bouncing related issues.

    Also you can Whitelist JotMails IP Addresses.

    Please make another password reset request.

    If you want to move your forms from your account tolivier to account ewinder, log in to your account tolivier and make your request here on forum. You also need to provide us ID of the forms you want to move and username of account to which you want that your forms are moved to. 

    Hope this will help. Let us know if you need further assistance.

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    Answered by tolivier on February 18, 2016 at 12:47 PM

    Thank you very much for your help. I was able to reset the password.

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    JotForm Support

    Answered by BJoanna on February 18, 2016 at 01:52 PM

    You're welcome.

    Feel free to contact us if you have any other questions.