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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submit button not functioning in IE9

    Asked by NMGPS on February 18, 2016 at 01:49 PM

    Are there known issues when viewing forms in IE9? Please see attached screenshot for what our users are seeing when they click on the form. The submit button is all white and not functioning.

     

    Thank you,

     

    Sharon Tehrani

     

    Screenshot
    in attached all and thank
  • Profile Image
    JotForm Support

    Answered by jonathan on February 18, 2016 at 04:50 PM

    I was able to see the issue as well when I test your form http://www.jotform.us/form/53134570472149 on IE9 browser.

     

    However the issue the doesn't happen on other browser like Chrome and Firefox.

    Let me check and find a fix for it. I will get back shortly.

     

  • Profile Image
    JotForm Support

    Answered by jonathan on February 18, 2016 at 05:00 PM

    I was able to fix it on my test form https://form.jotform.com/60486341591963 by following these steps.

     

    #1 Reset the Form Theme 

    use this link: https://www.jotform.com/theme-store/theme/reset-theme-styles

    #2 Once the forme themer is reset, Save the form

    #3 Add the ff: CSS codes using the Form Designer

    .form-all{

        float:left;

        margin-left:0 !important;

    }

     

    #4 Save the form.

    Test and preview your form again using IE9 browser to check if fixed.

    Do let us know if you encounter any difficulty with the process and if issue persist.

    Thanks.