Submit button not functioning in IE9

  • NMGPS
    Asked on February 18, 2016 at 1:49 PM

    Are there known issues when viewing forms in IE9? Please see attached screenshot for what our users are seeing when they click on the form. The submit button is all white and not functioning.

     

    Thank you,

     

    Sharon Tehrani

     

    Jotform Thread 775707 Screenshot
  • jonathan
    Replied on February 18, 2016 at 4:50 PM

    I was able to see the issue as well when I test your form http://www.jotform.us/form/53134570472149 on IE9 browser.

    Submit button not functioning in IE9 Image 1 Screenshot 20

     

    However the issue the doesn't happen on other browser like Chrome and Firefox.

    Let me check and find a fix for it. I will get back shortly.

     

  • jonathan
    Replied on February 18, 2016 at 5:00 PM

    I was able to fix it on my test form https://form.jotform.com/60486341591963 by following these steps.

    Submit button not functioning in IE9 Image 1 Screenshot 30

     

    #1 Reset the Form Theme 

    use this link: https://www.jotform.com/theme-store/theme/reset-theme-styles

    #2 Once the forme themer is reset, Save the form

    #3 Add the ff: CSS codes using the Form Designer

    .form-all{

        float:left;

        margin-left:0 !important;

    }

    Submit button not functioning in IE9 Image 2 Screenshot 41

     

    #4 Save the form.

    Test and preview your form again using IE9 browser to check if fixed.

    Do let us know if you encounter any difficulty with the process and if issue persist.

    Thanks.