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    Getting an invalid extension error

    Asked by champlainedu on February 18, 2016 at 01:53 PM

    Form: https://form.jotform.com/60076404142142

    I've tried multiple extension listings for the upload file buttons, including capitalized and not capitalized, with a dot before the extension and without, still getting the following error for all buttons: 

     

    "Levin0943751.jpg has invalid extension. Only are allowed." 

     

    Page URL:
    http://www.champlain.edu/academics/international-education/be-global-a<br/>t-champlain/international-photo-contest/international-photo-contest-en<br/>try-form-o

    Screenshot
    Getting JotForm style size height
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    JotForm Support Manager

    Answered by Jeanette on February 18, 2016 at 04:48 PM

    I was able to upload PNG and JPG files with no problem in your form. I did it opening the direct link of it http://www.jotform.us/form/60076404142142

    Here is the proof of my testing:

     

     

    Is this problem happening in the embed version? The URL that you shared above does not show a form.  If this is the case, please embed the form using the iFrame method. because the problem might be caused by a conflict between the scripts codes in your page and the jotform.