What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is it possible that a user's browser blocks a redirect to my "thank you" page after clicking "submit" in a completed form embedded on my site?

    Asked by anthonyjonahs on February 18, 2016 at 04:24 PM

    I am tracking my form submissions through Google Analytics, by setting a "Thank you" pageview as a goal. But it seems that certain form submissions which register in Jotform do not show up in my analytics. In my analytics, it shows them as leaving the page form page instead of proceeding to the "Thank you" page. 

    At first I thought it may be impatient users leaving before the redirect takes place (there is a ~2 second delay between clicking submit and being redirected). But I have trouble believing. 

    Then I thought that maybe certain browsers are blocking the redirect from the embedded form to my thank you page. Is this possible or common? 




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    JotForm Support

    Answered by BDAVID on February 18, 2016 at 07:36 PM

    I just tested your form and I was redirected to your custom Thank You Page: 

    It might be possible that the browserS or antivirus are blocking your page, because it runs on non-secure protocol "HTTP": http://eng-base.com/thank-you/ 

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    Answered by anthonyjonahs on February 19, 2016 at 12:11 AM

    Okay. Thank you!