What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Switch form to non-payment form to get more free submissions

    Asked by royallyfunparties on February 18, 2016 at 04:27 PM

    Hi! I set up a form originally to accept Paypal payments with the submission, but I ran out of free submissions and deleted my payment option from the form. I was hoping this would allow the form to still be used, just not with payments. But my form is still showing as "over quota" when I pull it up online. Can this be fixed? I have spent HOURS on creating this form and am hoping I don't have to start over. Or switch to a different form hosting company. :( Thanks for your help.

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    JotForm Support

    Answered by Chriistian on February 18, 2016 at 08:51 PM

    We apologize for the inconvenience. Unfortunately, you will have to wait until the first day of next month (March 1) for the submission counter to reset to 0. By then you will be able to receive new submissions again. If you want, you can upgrade your account to one of our pricing plans so that you can receive new submissions this month. Simply follow this link: https://www.jotform.com/pricing