-
dshabAsked on February 18, 2016 at 4:39 PM
Hi, this form currently is not working . please help
this is the webpage
http://watek.com/contact-us.html
my email is dshabahang@gmail.com
Thank you
-
David JotForm Support ManagerReplied on February 18, 2016 at 9:33 PM
What is the issue you have encountered with your form? I just did a test submission and it worked:
If you are referring to the email notification not being delivered, it might be due to it's current configuration, the Sender E-mail is missing:
Please assign to it noreply@jotform.com. Also, check your spam folder, let us know if you need more help.
-
dshabReplied on February 19, 2016 at 8:46 AMThank you for your quick response. the problem is we don't receive emails
from the contact us page.
I checked the script on the page and the server
I changer the sender email to noreply@jotform.com
but I didn't get about checking my spam folder.
thank you for your time.
... -
David JotForm Support ManagerReplied on February 19, 2016 at 10:05 AM
You are welcome! In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.
· jotform.com
· email.amazonses.com
· amazonses.com
· jotform.co
· secure.jotform.co
· s3.amazonaws.com
· static-interlogyllc.netdna-ssl.com