my form is not working

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    dshab
    Asked on February 18, 2016 at 04:39 PM

    Hi, this form currently is not working . please help

    this is the webpage

    http://watek.com/contact-us.html

    my email is dshabahang@gmail.com

     

    Thank you

  • Profile Image
    BDAVID
    Answered on February 18, 2016 at 09:33 PM

    What is the issue you have encountered with your form? I just did a test submission and it worked:

    If you are referring to the email notification not being delivered, it might be due to it's current configuration, the Sender E-mail is missing:

    Please assign to it noreply@jotform.com. Also, check your spam folder, let us know if you need more help.

     

  • Profile Image
    dshab
    Answered on February 19, 2016 at 08:46 AM
    Thank you for your quick response. the problem is we don't receive emails
    from the contact us page.
    I checked the script on the page and the server
    I changer the sender email to noreply@jotform.com
    but I didn't get about checking my spam folder.
    thank you for your time.
    ...
  • Profile Image
    BDAVID
    Answered on February 19, 2016 at 10:05 AM

    You are welcome! In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com