What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    my form is not working

    Asked by dshab on February 18, 2016 at 04:39 PM

    Hi, this form currently is not working . please help

    this is the webpage


    my email is dshabahang@gmail.com


    Thank you

    Page URL:

  • Profile Image
    JotForm Support

    Answered by BDAVID on February 18, 2016 at 09:33 PM

    What is the issue you have encountered with your form? I just did a test submission and it worked:

    If you are referring to the email notification not being delivered, it might be due to it's current configuration, the Sender E-mail is missing:

    Please assign to it noreply@jotform.com. Also, check your spam folder, let us know if you need more help.


  • Profile Image

    Answered by dshab on February 19, 2016 at 08:46 AM
    Thank you for your quick response. the problem is we don't receive emails
    from the contact us page.
    I checked the script on the page and the server
    I changer the sender email to noreply@jotform.com
    but I didn't get about checking my spam folder.
    thank you for your time.
  • Profile Image
    JotForm Support

    Answered by BDAVID on February 19, 2016 at 10:05 AM

    You are welcome! In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com