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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am trying to assist a user who received a jotform, but is unable to open the pdf attachment.

    Asked by Barbara Sotiriadis  on February 18, 2016 at 07:09 PM

    We get an error message when trying to open the form: "Bandwidth Exceeded.

    This link has generated too much traffic and have automatically been disabled".

    The link to the pdf document is

    https://www.jotform.us/uploads/rkrishna8/43028211159144/327828637187894271/J.R.Reyes.pdf

     

     

    Screenshot
    JotForm pdf attachment open unable to open
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    JotForm Support

    Answered by Chriistian on February 19, 2016 at 02:41 AM

    You received the Bandwidth Limit Error because the pdf attachment has been viewed/downloaded more than 100 times.

    Do note that we have set the following restrictions to prevent bandwidth abuse.

    Small files - less than 10 MB = 100 views (downloads).

    Large files - More than 10 MB = 10 views (downloads).

    I have now reset the download count for your pdf attachment to 0 so you should now be able to open it again. However, please note that we can only do this once. I would suggest you to integrate your form with Dropbox or Google drive to avoid getting the Bandwidth exceeded message, since as indicated above, we can reset the limit only once.