What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am getting 2 email notifications on the same email address

    Asked by rdcell on February 18, 2016 at 10:04 PM

    Good night..

     

    they're getting the same notiificação 02 times..

     

    What can be ...

     

    see annex ...

    Screenshot
    same getting duplicate email email recipient email email notification notifications
  • Profile Image
    JotForm Support

    Answered by Jan on February 19, 2016 at 04:23 AM

    The reason why you are getting 2 email notifications is because you set up 2 email notifiers.

    1st notification has 2 email recipients (ww_wan***@hotmail.com, cont***@rdcell.com.br)

    2nd notification has only 1 recipient (cont***@rdcell.com.br)

    So every time the form is submitted, 1st notification will be sent to 2 emails. After that, the 2nd notification will be sent on the same email address.

    Please delete the either the email recipient on the 1st or the delete the 2nd notification. Here's a guide that you might need: How-to-find-and-change-the-email-address-used-for-notification-email

    Let us know if you need further help. Thank you.