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    I am getting 2 email notifications on the same email address

    Asked by rdcell on February 18, 2016 at 10:04 PM

    Good night..


    they're getting the same notiificação 02 times..


    What can be ...


    see annex ...

  • Profile Image
    JotForm Support

    Answered by Jan on February 19, 2016 at 04:23 AM

    The reason why you are getting 2 email notifications is because you set up 2 email notifiers.

    1st notification has 2 email recipients (ww_wan***@hotmail.com, cont***@rdcell.com.br)

    2nd notification has only 1 recipient (cont***@rdcell.com.br)

    So every time the form is submitted, 1st notification will be sent to 2 emails. After that, the 2nd notification will be sent on the same email address.

    Please delete the either the email recipient on the 1st or the delete the 2nd notification. Here's a guide that you might need: How-to-find-and-change-the-email-address-used-for-notification-email

    Let us know if you need further help. Thank you.