What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    EU Servers: import.jotform.io Hangs on Form Selection

    Asked by rich_elton on February 19, 2016 at 04:32 AM

    Hi,

    In the past I have successfully imported CSV files into Jotform using the import tool (http://import.jotform.io)

    However since transferring our account to the european servers the import tool hangs on the screen 'Form Picker' stating "LOADING FORMS PLEASE WAIT..."

    I have uploaded a screenshot.

    Please can you help?

    Many thanks, Richard

    Page URL:
    http://import.jotform.io

    Screenshot
    JotForm problem CSV importing
  • Profile Image
    JotForm Support

    Answered by mert on February 19, 2016 at 09:30 AM

    Hi Richard,

    Yes, you are right about the issue, I replicated the same result on my side. When the user in EU servers, the app hangs on form selection stage. Now, I'm going to forward this issue to our developers. Since the problem's importance level is high, it will be fixed as soon as possible. When there is an update, you will be informed from this thread via email.

     

    Sorry for the inconvenience.

  • Profile Image
    JotForm Support

    Answered by NicholasWestley on May 29, 2016 at 10:43 PM

    Hi,

    This has now been fixed.  the import app will work as it should on EU accounts.

    Sorry for the delay.

    Regards,

    Nicholas