EU Servers: import.jotform.io Hangs on Form Selection

  • Profile Image
    rich_elton
    Asked on February 19, 2016 at 04:32 AM

    Hi,

    In the past I have successfully imported CSV files into Jotform using the import tool (http://import.jotform.io)

    However since transferring our account to the european servers the import tool hangs on the screen 'Form Picker' stating "LOADING FORMS PLEASE WAIT..."

    I have uploaded a screenshot.

    Please can you help?

    Many thanks, Richard

  • Profile Image
    mert
    Answered on February 19, 2016 at 09:30 AM

    Hi Richard,

    Yes, you are right about the issue, I replicated the same result on my side. When the user in EU servers, the app hangs on form selection stage. Now, I'm going to forward this issue to our developers. Since the problem's importance level is high, it will be fixed as soon as possible. When there is an update, you will be informed from this thread via email.

     

    Sorry for the inconvenience.

  • Profile Image
    NicholasWestley
    Answered on May 29, 2016 at 10:43 PM

    Hi,

    This has now been fixed.  the import app will work as it should on EU accounts.

    Sorry for the delay.

    Regards,

    Nicholas