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  • Profile Image

    Submissions Page: it does not show submission data.

    Asked by Trentotto on February 19, 2016 at 07:37 AM

    hello

     

     

    I have some problems with the form https://www.jotform.co//?formID=60182218064954

    it's a draft to make some tries.

    but i've got problem with submission

    i tries 3 times to fill the form. each time if as you can see submissions seem to be non filled. if i ask for a pdf form, i can recover information i filled but not when i ask for excel way.

    can you help me

     

    best

     

    sebastian

    Page URL:
    https://www.jotform.co//?formID=60182218064954

    excel in Submissions JotForm problem
  • Profile Image
    JotForm Support

    Answered by BDAVID on February 19, 2016 at 10:50 AM

    I checked your form's submissions, and they do not appear:

    I will report this to our second level, you will be notified via this thread when this gets fixed.

  • Profile Image
    JotForm Developer

    Answered by uygar on February 22, 2016 at 03:03 AM

    Hi,

    Your submissions are stored on EU servers because you checked EU data center. Please change www to eu and check again.

    https://eu.jotform.com/submissions/60182218064954

  • Profile Image

    Answered by Trentotto on March 07, 2016 at 08:45 AM
    ok thanks
    but i'm trying to since the jotform submissions platform. so you shoud put the good link regarding my account status , isn't it?
    I try to get these submissions nox, but it dont works with EU instead of WWW
    https://www.jotform.co/submissions/30976539202356
    Can u store back my whole datas to your US data center, i can't work actuallyif EU data center cause problems.
    thanks
    ________________________________________
    De : JotForm [noreply@jotform.com]
    Date d'envoi : lundi 22 frier 2016 09 h 02
    : assistante@trentotto.fr
    Objet : Re: Submissions Page: it does not show submission data.
    A new response has been received:
    [https://www.jotform.com/images/logo2.png?2]/www.jotform.com>
    Answered by uygar
    Hi,
    Your submissions are stored on EU servers because you checked EU data center. Please change www to eu and check again.
    https://eu.jotform.com/submissions/60182218064954
    View this thread on browser Unsubscribe Thread
    1456128227
    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on March 07, 2016 at 11:15 AM

    I will update our developer about this, you will be updated via this thread.