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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Autoresponder does not recognize the Email Address Field

    Asked by ronaldjan on February 19, 2016 at 10:43 AM
    2. The Autoresponder does not recognize the email adress field given automatically when someone submits the form. It keeps on saying 'preselect'. See attachment 2.
    autoresponder email email field not showing email email setting
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    JotForm Support

    Answered by KadeJM on February 19, 2016 at 11:34 AM

    The issue with your autoresponder not recognizing the email address field for setting it to the email address of the sender is happening due to the fact that your fields have no labels so what you are seeing is a reflection of that in the autoresponder's settings.

    A better option to fix this problem would be for you to have the labels there but hide them with css via the form designer or injected css so that they show up and this way you can select them properly to set that up in the autoresponder as you were initially doing.

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    Answered by ronaldjan on February 20, 2016 at 07:56 AM

    Hello KadeJM, initial CSS inject test revealed indeed that sublabels are not recognized as true labels by the Autorespond app. :-(. Form designer showed unwanted buggy behaviour so I leave the designer for what it is at this point.  Well, I guess I've got some label work to do here. I'll let you know if the form is ready to roll. Thanks for the support so far!

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    JotForm Support

    Answered by BDAVID on February 20, 2016 at 07:48 PM

    On behalf of my colleague, you are welcome! Contact us anytime you want to, we will be glad to assist you.