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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I have an issue with the Designer on a form.

    Asked by jcrowe on February 19, 2016 at 11:05 AM

    I have an issue with Designer.

    https://form.jotform.com/60494127720958

     

    After going into the Designer mode to left align a few boxes on the CSS, I click save.  I then see the busy saving circle moving, but it never saves.  

     

    ~Jason

    Page URL:
    https://form.jotform.com/60494127720958

    designer
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    JotForm Support

    Answered by Mike_G on February 19, 2016 at 12:52 PM

    Can you instead try to  inject the CSS code to your form through preferences?

    .form-checkbox-item{

    text-align: left !important;

    }

    How-to-Inject-Custom-CSS-Codes

    Here's a sample form: https://form.jotform.com/60494532743963

  • Profile Image

    Answered by jcrowe on February 19, 2016 at 01:49 PM

    This is a good work around, but why is the Designer not working?

     

    This is the second or third time that we've not been able to make changes or quickly make changes to a form through the Designer option.

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    JotForm Support

    Answered by BDAVID on February 19, 2016 at 03:52 PM

    Try clearing your browsers and forms cache: http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache 

  • Profile Image

    Answered by jcrowe on February 26, 2016 at 12:23 PM

    After clearing the site cache and my cache, the Designer is still not function.  I was trying to make one small change with the form cover (add an image to the top), and after clicking save, the circle keeps rotating but never saves.

    I've also tried this on three different browsers.

    ~Jason

  • Profile Image
    JotForm Support

    Answered by Charlie on February 26, 2016 at 02:33 PM

    It seems like the problem is specific in your form, I see that there's an outdated widget used in your form.

    I was able to replicate the problem by cloning your form:

     

    To fix the issue, find the deprecated widget, it is named "Page Break Transition". Below you'll see that I have reset my design, noticed that there's a widget just before the submit button.

    That's the bad widget that your form has. Delete that form. In your case, I presume you don't want to reset the design of your form as it is quite complex. 

    To do that, follow these steps:

    1. In your form just right click on any field and choose "Manage Multiple Fields".

    2. Now you'll see the "Field Manager Wizard", select the deprecated widget on the list, we can identify it by order of the fields. In this case, it is just above the submit button, so it's 2nd to the last field. Make sure that you only select that field and deselect others, you might accidentally delete a different field. Just click the "Delete" button on the "Field Manager Wizard" window. 

    3. Make sure to save the changes and refresh the page to make sure that you have totally deleted it. Now open your Form Designer Tool and see if you are now able to save from there.

     

    Let us know if that works.

    PS: I see there are a couple of errors in your CSS code, I strongly suggest fixing them to avoid further problems.