What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why does't the payment show in PalPay?

    Asked by dtuiadmin on February 19, 2016 at 02:44 PM

    We sent you a support email related to this. The image attached is the same, but we realized that the transaction is located in our newly created form. The customer in the attached has two transactions. The 2/16/2016 transaction was completed. However, the 2/18/2016 sent a notification to us, but it is not in the PayPal account. Please advise.

    Screenshot
    in transaction paypal account attached same
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    JotForm Support

    Answered by Kevin_G on February 19, 2016 at 05:14 PM

    I have answered your question on this thread: http://www.jotform.com/answers/776641-Why-can-t-we-see-notification-in-submissions-area

    If you have more details or you are still experiencing this issue, please let us know on that thread, that will allow us to assist you better and avoid talk on multiple threads about the same issue.

    Thanks.