What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Trying to downgrade?

    Asked by elevatelifestyle on February 19, 2012 at 05:48 PM

    I am trying to downgrade to the free account, but I can not get into plimus?

    How else can I downgrade my account?

    username: elevatelifestyle

    Scott

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    JotForm Support

    Answered by idarktech on February 19, 2012 at 05:57 PM

    Hi Scott,

    I have now cancelled your subscription for you. You will not be charged again. Your account will remain Premium until the paid period expires which is on March 18, 2012. After this date, you'll be downgraded to free status.

    Your forms and data will not be affected in any way when your account downgraded to a free one. 

    Feel free to resubscribe anytime you wish. Thank you for using JotForm and have a great day!

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    Answered by ianlyons on February 26, 2012 at 10:41 PM

    Hi Jotform,

    I'd like to downgrade my account to the free level. Is there a bug that means we can't do this ourselves? I can see whenever someone has asked how to do it, instead of explaining how to do it, Jotform Support just actions it. Which is great, but not useful to the next person looking for an answer.

    When I click Cancel below Account Details (which I'm guessing is the right spot to click), it takes me to Plimus, a login we don't know the password to. If we can't do this ourselves, could you please also downgrade us to Free.

    Thanks,

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    JotForm Support

    Answered by mliz on February 26, 2012 at 10:50 PM

    For subscriptions paid using credit card this is handled by our payment gateway Plimus and downgrade or cancellation can be done in your Plimus account.

    To downgrade the account please login to JotForm then click on Account Settings from the bottom of the page. The Account Settings will show you a 'Cancel' button click on this button and you will be redirected to Plimus website.

    Your Plimus username is a long string of numbers from the original plimus email you received when you paid for JotForm.

    If you forgot the password you can visit the link below and enter the email address used upon sign up.
    https://secure.plimus.com/jsp/forgot_password.jsp?designId=1


    If you have problems retrieving the password and username to your Plimus account let us know and we can cancel the subscription for you.

    Thanks!

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    Answered by ianlyons on February 26, 2012 at 10:52 PM

    Thanks, that would be great if you can downgrade us. The person whose email the temporary Plimus password has gone to is on holiday. The account is Sydney Festival.

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    JotForm Support

    Answered by mliz on February 26, 2012 at 11:15 PM

    As requested your subscription has been cancelled and account will remain Professional until the period you have paid for expires.

    Thanks for using JotForm.

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    Answered by bassbonestones on April 23, 2012 at 08:58 PM

    I have contacted you about downgrading a couple weeks ago and still have not received a response!  This is annoying.  Please downgrade my account to free.  My username is bassbonestones.  It is VERY annoying that there is even a need to sign into a "Plimus" account to downgrade, which I don't even have.  

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    JotForm Support

    Answered by jonathan on April 23, 2012 at 09:13 PM

    @bassbonestones,

    Your account was already Cancelled and scheduled for downgrade on 2012-05-07 .
    I had seen that you were informed of this by my colleague over a week ago.
    Here is the post on that http://www.jotform.com/answers/91485-How-do-I-cancel-my-premium-subscription#1

    FYI. Thanks.