What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Bounce list issue

    Asked by nsnainc on February 19, 2016 at 03:10 PM

    Good Afternoon,

     

    I'm contacting you today in regards to my jotform account. I would like to know why several email addresses keep getting entered into the bounce list. Is there anyway to put a stop to this? This is preventing several forms to arrive to the correct email address, and I would really appreciate if someone could help me resolve this issue. Thank you in advanced.

    bounce list bounce
  • Profile Image
    JotForm Support

    Answered by Mike on February 19, 2016 at 05:46 PM

    Thank you for contacting us.

    It usually means that our messages are being rejected by your email server, so that your email addresses are being added to our bounce list.

    If you notice the issue again, do not remove your address from the bounce list and contact us in order to get the exact rejection message that we get.

    In case you would like to have more control over your form email alerts, you can use your own SMTP sender.

    How to Setup SMTP for a Form