What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How many monthly submissions am I allowed with a free account?

    Asked by writecy on February 19, 2016 at 05:48 PM

    I've just been notified that one of my forms has received the maximum number of payment submissions and has been disabled. I just wanted to clarify one thing: if I disable the PayPal integration and use the form only as a registration form, can I still use the form to collect up to 100 monthly submissions?

    User name/email: info@writecy.com.


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    Answered by Boris on February 20, 2016 at 08:05 AM

    The submission counters allow up to 100 regular submissions OR up to 10 payment submissions per month, whichever comes first.

    Since your account is already over its limits for the payment submissions, disabling your payment form does not affect the counter that is over the limits.

    If you need to receive more than 10 payment submissions per month, please upgrade your subscription to one of the plans that supports the number of payments you will need:


    Please let us know if there is anything else we can help you with, and we will be happy to do so.