What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving e-mail notifications from JotForm

    Asked by ceejay1952 on February 20, 2016 at 11:09 AM

    Since Tuesday this week, I have not been receiving any email notifications from Jotform when someone completes one of our on-line forms!
    Posted a private enquiry last night, but have heard nothing!

    Can you help me??

    JotForm receiving email notifications email Week
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    JotForm Support

    Answered by Kevin_G on February 20, 2016 at 11:08 PM

    I checked the email address that you are using and it's not in our bounce list. Could you share us the link to the form with the issue? 

    We will be glad to take a look on it.