What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Paypal Shipping Options: customized shipping text is not reflected on Paypal receipt, it still shows up as "Shipping".

    Asked by AwakeningConference on February 21, 2016 at 04:20 AM

    Hi, is there a way to change the 'shipping' text to something else such as 'service fee' if we're using that module for something different? It seems that even if we change the text it is showing up as shipping on the Paypal receipt. Thank you



    This is a re-post of a comment on How to Add Shipping Cost to Payment Forms?

    different fee paypal receipt thank
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    JotForm Support

    Answered by BDAVID on February 21, 2016 at 11:16 AM

    I will forward this request to our developers to have the Customized Shipping Text reflected in the Paypal receipt:

    You will be notified via this thread about any updates.

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    JotForm Support

    Answered by NeilVicente on February 21, 2016 at 03:35 PM

    When you mentioned " it is showing up as shipping on the Paypal receipt ", were you referring to the email receipt that is sent by PayPal after payment?

     

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    Answered by AwakeningConference on February 23, 2016 at 09:21 AM

    It is actually the receipt that Jotform sends. Here's what I was sent:

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    JotForm Support

    Answered by BJoanna on February 23, 2016 at 12:06 PM

    I was also able to replicate mentioned issue. I have changed Shipping text inside of payment field, but on Notification that I received text that I added is changed back to Shipping.

    I will notify our developer about this. If there is any update we will inform you via this thread.