What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Mobile JotForm application showing hidden fields

    Asked by mannyledesm on February 21, 2016 at 02:15 PM

    I have successfully hidden my empty fields when i get the email notifications, but when i check it in the mobile app it shows all the empty fields

  • Profile Image
    JotForm Support

    Answered by Nik_C on February 21, 2016 at 03:15 PM


    I just tried on several phones, and It is not showing those fields that are hidden. So, working as expecting. Can you please let me know on which device did you try?

    I noticed that option 'Responsive form' is not turned on, so you should turn it on since you want to run it on the mobile devices as well. You can do that by going to Preferences in Form builder and just turn it on.

    Thank you,



  • Profile Image

    Answered by mannyledesm on February 21, 2016 at 03:56 PM

    I'm working on an Iphone 6s Plus.