What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email submissions not received

    Asked by guarana on February 21, 2016 at 02:32 PM

    I don't receive the filled form at my Mail - its sent at Jotform account. Where can I change the mailadress of the send-button?

    (sorry my bad english - I speak german)

    sumissions email not received
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    JotForm Support

    Answered by Nik_C on February 21, 2016 at 03:39 PM

    Hello,

    To change where the emails will go after your customers submit, please go to Emails section:

    And than click on Reply to And Recipeint Settings:

    After that you can change  Recipient E-mail:

    Please let me know if that helps.

    Best regards.

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    Answered by guarana on February 21, 2016 at 05:49 PM

    Thank you very much for your answer!

    I now have the problem, that I miss under "Emails" the "Notification"-Mail (I don't know, if I deleted it.)

    Can I rebuild it?

    And: Will the Form be send in each case to my JotForm-Account (eather if I set another Email to send to)?

    Best regards

    guarana

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    JotForm Support

    Answered by Nik_C on February 21, 2016 at 06:02 PM

    Hello,

    No, unfortunately that can not be retrieved. You will have to recreate it.

    Regarding the submissions, all emails will go to whatever email you put for Recipient E-Mail. So only to that email address will go.

    Please let me know if you have more questions.

    Best regards.

     

  • Profile Image

    Answered by guarana on February 21, 2016 at 06:25 PM

    Thank you very much!

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    JotForm Support

    Answered by jonathan on February 22, 2016 at 01:00 AM

    You can also review and checked the Sent Email logs in your accounts Email History logs.

    user guide: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    Most of the time, a copy of sent submission emails will be there as well.