Email submissions not received

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    guarana
    Asked on February 21, 2016 at 02:32 PM

    I don't receive the filled form at my Mail - its sent at Jotform account. Where can I change the mailadress of the send-button?

    (sorry my bad english - I speak german)

  • Profile Image
    Nik_C
    Answered on February 21, 2016 at 03:39 PM

    Hello,

    To change where the emails will go after your customers submit, please go to Emails section:

    And than click on Reply to And Recipeint Settings:

    After that you can change  Recipient E-mail:

    Please let me know if that helps.

    Best regards.

  • Profile Image
    guarana
    Answered on February 21, 2016 at 05:49 PM

    Thank you very much for your answer!

    I now have the problem, that I miss under "Emails" the "Notification"-Mail (I don't know, if I deleted it.)

    Can I rebuild it?

    And: Will the Form be send in each case to my JotForm-Account (eather if I set another Email to send to)?

    Best regards

    guarana

  • Profile Image
    Nik_C
    Answered on February 21, 2016 at 06:02 PM

    Hello,

    No, unfortunately that can not be retrieved. You will have to recreate it.

    Regarding the submissions, all emails will go to whatever email you put for Recipient E-Mail. So only to that email address will go.

    Please let me know if you have more questions.

    Best regards.

     

  • Profile Image
    guarana
    Answered on February 21, 2016 at 06:25 PM

    Thank you very much!

  • Profile Image
    jonathan
    Answered on February 22, 2016 at 01:00 AM

    You can also review and checked the Sent Email logs in your accounts Email History logs.

    user guide: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    Most of the time, a copy of sent submission emails will be there as well.