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    Conditional email text

    Asked by mrmsminnesota on February 21, 2016 at 02:57 PM

    Hello, I have an order form where people can select the # of each ticket type they want


    I want to do some conditional logic in the email notification to only show ticket types if they selected them. For example, if there are two ticket types:

    Ticket 1
    Ticket 2

    And they select "2" for ticket 1, but leave ticket 2 at "0," I want the confirmation email to show:

    Ticket 1 X 2

    And if they select a quantity greater than 0 for both, I want the email to show something like:

    Ticket 1 X 2
    Ticket 2 X 3

    Right now, I can only make it do something like this:

    Ticket 1: 2
    Ticket 2: 

    Where ticket 2 is just blank and confusing if they don't select a quantity for it. Is there an easy way to make the ticket type not display if they leave the dropdown selection at "0" ? 


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    JotForm Support

    Answered by BDAVID on February 21, 2016 at 04:21 PM

    Yes there is, you can enable the feature to hide empty fields on email alerts: https://www.jotform.com/help/256-How-to-Hide-Empty-Fields-on-Email-Alerts 

    Please note that this option only works on the default table of your Compose Email: